Privacy Policy

Introduction

At Ocean Encounters, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect information that you voluntarily provide to us when you register with us, express an interest in obtaining information about us or our products and services, when you participate in activities on our website, or otherwise when you contact us.

Personal Data

The personal information we collect may include:

• Name and contact information (email address, phone number, mailing address)
• Billing information (credit card details, billing address)
• Demographic information (age, gender, location)
• Booking preferences and history
• Feedback and survey responses
• Communications and correspondence with us

Technical Data

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Time zone setting and location
• Pages you view
• How you interact with our website

We collect this data using cookies and similar technologies. See our Cookie Policy section for more details.

How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, operating, and maintaining our website and services
• Processing and completing transactions
• Sending administrative information, confirmation emails, and service updates
• Responding to inquiries, comments, and questions
• Sending marketing and promotional communications
• Personalizing your experience on our website
• Analyzing website usage to improve our content and services
• Protecting against, identifying, and preventing fraud and other illegal activities
• Complying with legal obligations

Sharing Your Information

We may share your personal information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services for us or on our behalf.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, or court orders.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

Cookie Policy

Cookies are small text files that are placed on your computer or mobile device when you visit a website. We use cookies and similar technologies to enhance your experience on our website.

Types of Cookies We Use

• Essential Cookies: These are necessary for the website to function and cannot be switched off. They are usually set in response to actions you make, such as setting your privacy preferences, logging in, or filling in forms.
• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve how our website works.
• Functionality Cookies: These enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other sites.

Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience. To find out more about cookies and how to manage them, visit www.allaboutcookies.org.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You have the right to request copies of your personal data.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete any information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Restriction: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Object: You have the right to object to our processing of your personal data, under certain conditions.
• Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the information provided in the Contact Us section.

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can take steps to remove such information from our systems.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at: